Shipment and Delivery

Shipping & Delivery Policy

Last Updated: June 18, 2026

Shipping Policy

Shipping Rates

Shipping rates and available delivery options may vary depending on the destination, order size, and other applicable shipping conditions. Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Processing Time

All items on chenidor are carefully inspected and quality-checked before shipment. Each piece is reviewed to ensure it meets our standards for fit, fabric, and finish — because we believe every outfit should make you feel confident and comfortable.

• Handling Time: 1–3 business days (for quality inspection, careful packaging, and carrier handover)

• Orders are processed Monday–Friday, 9:00 AM – 6:00 PM PT (excluding federal holidays).

• You will receive a shipping confirmation email with tracking information once your order leaves our facility.

Note: During peak seasons (e.g., holidays and promotional events) or for bulk orders, handling times may be slightly extended. We will notify you promptly of any unexpected delays.

Delivery Time

Total Delivery Time = Handling Time + Transit Time

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather, holidays, and other circumstances beyond our control.

Delivery Areas

We offer shipping to available international destinations.

Available shipping services and delivery times may vary depending on the destination.

Customers are responsible for providing a complete and accurate shipping address when placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

International Orders

For orders shipped internationally, customs clearance, import procedures, duties, taxes, or other charges may apply depending on the destination and applicable local regulations.

Where applicable, customs duties, import taxes, and other destination-related charges are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring that the products ordered can be legally imported into the destination country or region.

Shipping Delays

While we make every reasonable effort to ensure timely delivery, delivery times may be affected by circumstances outside our control, including customs clearance, severe weather, carrier delays, public holidays, transportation disruptions, or other unforeseen events.

If your order experiences an unexpected delay, we will make reasonable efforts to assist you and provide available tracking information.

Shipping Carriers

We work with trusted logistics and delivery providers to help ensure secure and timely delivery.

Depending on the destination and shipping service, carriers may include:

• USPS

• UPS

• FedEx

• DHL

• EMS

• Local postal and delivery services

The carrier used for an order may vary depending on the destination, availability, and logistics arrangements.

Important Notes

• The estimated delivery time stated above applies to standard shipping.

• All delivery timeframes are estimates only and may vary depending on the destination, carrier operations, customs processing, weather, holidays, and other circumstances beyond our control.

• Some multi-item or bulk orders may require additional handling time. We will notify you of any unexpected delays when reasonably possible.

• Orders are processed Monday–Friday, excluding applicable holidays.

• Our order processing hours are 9:00 AM – 6:00 PM PT (Monday–Friday).

• If you need your order by a specific date (e.g., for a wedding, event, or gift), please contact us in advance at [email protected]. We will make reasonable efforts to accommodate your request, but specific delivery dates cannot be guaranteed.

Incorrect or Updated Shipping Address

• Please double-check your shipping address before completing your order.

• chenidor is not responsible for orders delivered to incorrect, incomplete, or outdated addresses provided by the customer.

• If you request a carrier to redirect, forward, or otherwise change the delivery of your package after it has left our facility, chenidor cannot be held responsible for delays, loss, theft, or damage resulting from such changes.

• If you discover that your shipping address is incorrect after placing an order, please contact us as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has been processed or shipped.

Lost, Delayed, or Damaged Shipments

• If your package is delayed beyond the estimated delivery timeframe, please contact us at [email protected]. We will make reasonable efforts to investigate the shipment with the relevant carrier.

• If your package arrives damaged, please retain the original packaging and shipping materials and contact us within 7 days of delivery with photos of the damaged package and items.

• We will review the circumstances and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

Email: [email protected]
Response Time: Within 24 hours, Monday–Friday