Returns & Exchanges

Cancellation, Return & Refund Policy

Last Updated: June 18, 2026

1. Order Cancellation & Modification

If you wish to cancel or modify your order, please contact us immediately at [email protected] with your order number and specific request.

Cancellation/Modification Window: Requests can only be accepted within 24 hours of order placement.
After 24 hours, your order may have entered our fulfillment process and may no longer be able to be altered or canceled.

You will receive a confirmation email once your cancellation or modification request has been processed.

2. Returns (For Non-Defective Items)

We accept returns for non-defective items within 30 days of the delivery date, subject to the following conditions:

Condition	Requirement
Item Condition	Must be unwashed, unworn, and unused, with all original tags and packaging intact
Return Shipping	Buyer is responsible for return shipping costs
Return Authorization	Please contact us before returning any item to obtain return instructions. Returns sent without prior authorization may not be accepted.

Important:

Original shipping charges are non-refundable.
We recommend using a trackable shipping method for returns, as we cannot be responsible for return packages lost in transit.
Returns must be postmarked within 30 days of the delivery date. Returns received or postmarked after this period may not be accepted.

3. Refunds (For Non-Defective Returns)

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed within 48 hours, and the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account depends on your bank or payment provider and is typically 5–14 business days.

4. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item (e.g., wrong item, wrong size, wrong color, or wrong style), we sincerely apologize. Please contact us within 30 days of delivery at [email protected] with:

Your order number
Clear photos or videos showing the issue (e.g., fabric flaw, stitching defect, damaged item, or incorrect item received)
Your full delivery address

We will review your claim and, where the issue is confirmed:

Resend the correct item at no additional cost to you; or
If a replacement is not available (e.g., the item is out of stock), issue a full refund, including the original shipping costs.

Note: For defective, damaged, or incorrect items, we may not require the item to be returned. Depending on the circumstances, you may be instructed to keep or dispose of the item while we arrange the applicable replacement or refund.

5. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

Situation	Explanation
Incorrect Address	Orders delivered to an incorrect, incomplete, or outdated address provided by the customer
Failed Delivery	Orders returned to us due to customer unavailability, refusal to accept delivery, or other circumstances attributable to the customer
Item Not Returned	Non-defective items eligible for return but not returned to us within the applicable return period
Missing Tags / Used Condition	Returned non-defective items that have been washed, worn, used, or are missing original tags or packaging
Beyond Return Window	Non-defective return requests submitted after the 30-day return window
Size/Color Dissatisfaction	We encourage you to review our size guide and product photos carefully before ordering. We accept returns for eligible size or color preferences under our 30-day return policy, but return shipping costs are the buyer's responsibility.

6. Return & Claim Timeframes

Defective/Damaged/Incorrect Item Claims: Must be submitted within 30 days from the delivery date.
Non-Defective Returns: Must be postmarked within 30 days from the delivery date.
Requests submitted after the applicable 30-day period may not be accepted.

These timeframes do not limit any rights you may have under applicable consumer protection laws.

7. File a Claim

To submit a claim for a defective, damaged, or incorrect item, please email [email protected] with the following information:

Order number
Clear photos or videos showing the issue
Full delivery address

Our support team will review your submission within 24–48 hours.

If the claim is eligible:

We will resend the correct item at no additional cost; or
If a replacement is not feasible (e.g., the item is unavailable), we will issue a full refund, including the original shipping costs.

8. Contact Us

For any cancellation, return, or refund inquiries, please contact us:

Email: [email protected]
Response Time: Within 24 hours, Monday–Friday

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