Privacy policy

Introduction

• Website: https://chenidor.com/

• Contact: [email protected]

Privacy Policy

Last Updated: [2026.1.1]
Effective Date: [2026.1.1]

Operational Scope

We operate, provide, develop, and enhance products and services. This scope includes purchase and delivery processes, customer communication, fraud prevention, and credit risk assessment.

Information Collection

We may collect the following types of personal information when you use our website, purchase our products, or interact with our services:

• Name

• Email address

• Shipping address

• Billing address

• Phone number

• Order information, including products purchased, order history, and transaction details

• Payment information, such as payment method and transaction-related information. Payment card details may be processed directly by third-party payment service providers and may not be stored by us.

• IP address

• Device and browser information, such as device type, operating system, browser type, and related technical information

• Cookies and usage data, including browsing activity, website interactions, preferences, and information about how you use our website

We collect this information to process and fulfill orders, provide customer support, optimize user experience, improve service quality, prevent fraud, assess transaction and credit risks, and provide relevant product recommendations and services.

Customer information also allows us to communicate with customers regarding orders, services, promotions, and feedback. Where required by applicable law, marketing communications will only be sent with the user's consent or where otherwise legally permitted.

We are committed to complying with applicable privacy regulations and taking reasonable measures to protect the security and confidentiality of customer information.

Use of Information

We may use the information we collect for the following purposes:

• Processing, confirming, and fulfilling purchases and orders.

• Arranging shipping and delivery of purchased products.

• Providing customer service and responding to inquiries.

• Communicating with customers regarding orders, products, services, and account-related matters.

• Preventing fraud, unauthorized transactions, and other security risks.

• Assessing transaction and credit risks where applicable.

• Improving our website, products, services, and overall user experience.

• Understanding website usage and customer preferences through analytics and usage data.

• Conducting marketing and promotional activities in accordance with applicable laws and user consent requirements.

• Automatically collecting IP addresses and technical information to monitor website security, analyze system usage, and improve website performance.

• Complying with applicable legal, regulatory, and contractual obligations.

Third-Party Services

We may use third-party service providers to support our business operations, including payment processing, shipping and delivery, website analytics, fraud prevention, advertising, and customer communications.

These third-party service providers may collect, use, process, or disclose information as necessary to provide their services to us and in accordance with their own privacy policies and applicable laws.

Users are encouraged to review the privacy policies of relevant third-party service providers to understand how their information may be collected, used, and processed.

Users acknowledge that privacy laws and data protection requirements may differ depending on the jurisdiction in which they are located.

Data Protection

We take reasonable and appropriate technical and organizational measures to safeguard personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Payment and transaction information may be processed by third-party payment service providers. Where payment services are provided by third parties, payment information may be collected and processed directly by those providers in accordance with their applicable privacy policies and security practices.

We use reasonable security measures designed to protect personal information and follow applicable legal requirements and relevant industry practices. Where applicable, payment-related activities are handled in accordance with relevant payment security requirements, including PCI-DSS requirements applicable to the respective payment service providers.

Cookies

We use cookies and similar technologies to support website functionality and improve user experience.

Cookies may be used for:

• Maintaining shopping cart items and user preferences.

• Remembering certain website settings and interactions.

• Understanding website traffic and usage patterns.

• Measuring the effectiveness of advertising and marketing campaigns.

• Supporting relevant advertising and promotional activities.

Users may disable or manage cookies through their browser settings. However, disabling certain cookies may affect the functionality or availability of some features of the website.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of your personal information, subject to applicable legal and contractual requirements.

• Withdraw Consent: Withdraw your consent where we rely on your consent to process personal information.

• Marketing Opt-Out: Opt out of receiving marketing or promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

• Restriction or Objection: Request restriction of, or object to, certain processing activities where permitted by applicable law.

To exercise any applicable privacy rights, you may contact us using the contact information provided on our website. We may need to verify your identity before processing your request.

Certain rights may be subject to exceptions, limitations, or conditions under applicable privacy laws. We will respond to valid requests within the time period required by applicable law.

Privacy Policy Changes

We reserve the right to modify or update this Privacy Policy from time to time.

Any changes will be reflected by updating the "Last Updated" and, where applicable, "Effective Date" shown at the beginning of this Privacy Policy.

The updated Privacy Policy will become effective on the stated Effective Date or, where no separate Effective Date is specified, upon being posted on the website.

Your continued use of the website after the updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.